About us

The Shared Service Agency (SSA) was formed on 1 July 2006 and is a business entity of the Department of Public Works.

The agency's role is to operate as the largest shared service provider in the Queensland Government, providing efficient, standardised corporate services to all but two government departments (Queensland Health, and the Department of Education, Training and the Arts).

The SSA provides a range of services such as finance, human resources, facilities, and information and communication technology (ICT). Some examples of the services provided are recruitment, payroll, accounts payable, mail, and telecommunications.

The SSA consists of three streams, and is supported by a Corporate Office and an Internal Audit Unit. This structure allows the organisation to focus its energy on service delivery underpinned by a philosophy of process improvement and business strategy.

Our organisation is committed to providing quality services and finding new ways of doing business which is why our focus is firmly on improving our existing services to meet clients' requirements.

With the SSA delivering important back office services, our client agencies can concentrate on their core business–providing essential services such as policing, child protection, housing, ambulance services, environmental protection, or delivering critical infrastructure for the state.

Last updated 22 July 2008